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New White Paper: Rising Above the Pandemic to Deliver a Superior Member Experience 

In this white paper, learn how health plans can continue to deliver superior member experiences and build trust when faced with an emergency health crisis, like the spread of COVID-19. Download this new white paper and discover how to:

  • Keep members informed and at-ease during a crisis with targeted next best actions via their preferred channels
  • Deliver the right message to the right member through the right channel at the right time 
  • Develop sticky self-service features to encourage more usage of member portal, mobile app, and chatbot technologies
  • Arm customer service representatives with powerful, yet easy-to-use, call center technologies 
  • Reduce unnecessary call volume in call centers due to smart and precise self-service features in portals and apps
Complete the form to the right to download the white paper.


 

Complete this form to download the white paper now.