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Webinar: Breaking Through the Barriers to Better Consumer Experience

August 21, 2020 | 11:00 AM - 12:00 PM ET

It is imperative that during this time, health plans are able to deliver the appropriate messages to the right members on the best channel.  As customers become more engaged in their healthcare, innovative payers have the opportunity to differentiate their brands and build trust by delivering experiences that exceed expectations.

Join our webinar to learn:

  • How a CX framework for health plans can individualize goals, manage consumer messaging, and maximize ROI.
  • How health plans can streamline member outreach and prioritize cross-departmental goals into a single dashboard by leveraging CX technology
  • How to achieve relevant and personalized engagement with members and improved operational efficiency
SPEAKERS

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David Symonds, Sr. Solutions Architect, Zipari

David joined Zipari in October of 2019. Prior to joining Zipari, David has spent his entire professional career in the health plan space. Over the last 20 years, David has worked for companies such as Innovalon, Trizetto/Cognizant, and CSC/DST Healthcare. Before moving to the technology side of the industry, David worked at two health plans in the Southeast for 10 years. 

 


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Greg Dobson, Sr. Director of Sales Operations, Zipari

Greg leads Sales Operations for Zipari, working on a daily basis with Health Plans across the country. Greg is focused on making health insurance easier for consumers to understand, purchase and maintain. He’s worked in the health insurance industry for the last 5 years, and prior worked at consumer-focused companies like Google.

 

Complete this form to register for the webinar. This webinar is only open to health plan employees.